Shopper experience
Your team
Bring knowledge of your shoppers, brand and floor.
VZN support
Help configure the kiosk and its operating steps.
Prepare the kiosk before opening it.
Work through the location, the attendants and the online store together, and check readiness before the first shopper steps up.
Bring a starting brief
Share your organization type, locations, the spot you have in mind, your website, and your markets. A preferred kiosk setup helps, but you can ask us to work through the fit with you.
Prepare attendants for their actual role
Identify who greets shoppers, helps with the screening station, shows frames, and handles questions. Plan product education and practical practice around those responsibilities. Attendants do not make clinical decisions.
Understand what shapes cost and scope
Footprint and fit-out, assortment, attendant coverage, storefront requirements and technical connections all affect the plan. Confirm responsibilities and commercial terms for the actual configuration.
Step by step
How it works
Discover
Understand your location, shoppers, goals and constraints.
Configure
Agree the kiosk setup, assortment, online store, fulfillment and support route.
Prepare
Ready the space, attendants and the agreed operating processes.
Check readiness
Walk through the screening, frame selection, ordering and exceptions before opening.
Launch and review
Review shopper questions and operating needs, then agree any changes before expanding.
Agree the responsibilities
Your team and VZN, working together.
Use these starting points to agree responsibilities for your actual kiosk before launch.
People and space
Your team
Name the site owner and the attendants available to staff the kiosk.
VZN support
Work through kiosk layout, ordering and attendant preparation.
After checkout
Your team
Agree the local contact and collection and assistance roles.
VZN support
Coordinate the agreed lab, fulfillment and support process.
Planning questions
Before you get started
How long does launch take?
Timing depends on the agreed scope and the readiness of the site, the team, technology and any regulatory review. Planning establishes the dependencies; this website does not promise a launch date.
What training is included?
Attendant preparation is scoped to the responsibilities in the deployment. Confirm topics, practical sessions and support during planning rather than assuming a fixed program.
Can we start with one location?
Yes, a first-location pilot is the expected starting point. Discuss how it will be supported and reviewed before adding more locations.
Turn the details into a pilot plan.
Bring your location, shoppers and operating questions. Together, we can work through the scope and responsibilities.